Feel free to ask for assistance

General Information

Information Counter
JR Entrance on 1st Floor / JR Entrance on 2nd Floor
Lost Item Inquiry
JR Entrance on 1st Floor / JR Entrance on 2nd Floor


Enjoy shopping in our store without having to carry around your luggage and shopping bags.

Luggage Locker
1st Floor / 2nd Floor / 5th Floor / 12th Floor (W345xH840xD575 large-sized luggage lockers available)
Cold Storage Locker
Basement 1st Floor / 12th Floor


Overseas Delivery Service
7th Floor
Delivery to Airport
* out of service.
We will send what you purchase at participating Takashimaya stores to your departing airport to make your stay more pleasant.
- From Shinjuku to Narita International Airport: Next day or later
- From Shinjuku to Haneda Airport: Two days or later

* An additional day for deliveries after 16:30 p.m.
* This is paid service.
* Ask our shop attendant for details.
Delivery to Hotel
* out of service.
Ask the counter attendant for details, such as the names of the hotels covered by the delivery service.


Ask our staff how to connect to our Wi-Fi.

Cash, Currency Exchange

Seven Bank on 2nd Floor and 12th Floor/ MUFG Bank and Japan Post Bank on 5th Floor
Foreign Currency Exchange
Tax Refund Counter on 11th Floor

For Babys

Stroller Rental
JR Entrance on 1st Floor / JR Entrance on 2nd Floor / Kids Club Counter on 9th Floor / Parking Lot A and B Lobby
Baby Care Room
9th Floor / 14th Floor


Quick Shoe Repair
Mister Minit on 5th Floor
Prayer Room
* out of service.
11th Floor
Closure of the Prayer Room
In order to prevent the spread of Covid-19, the prayer room has been closed at present.
We apologize for the inconvenience caused and thank you for your understanding.