For customers who have shopped at Takashimaya

Foreign visitors staying in Japan for less than 6 months are eligible for tax-free shopping. Bring your purchased items to our in-store Tax Refund Counter after confirming the eligibility and conditions for a tax refund as follows:

Tax refund items

General goods

Bags, Shoes, Clothing, Watches, Accessories

Purchases of 5,000 JPY
or more (excluding tax)

We will take a copy of your passport for spending of over 1,000,000 JPY. Purchased products must leave the country within 6 months after your arrival in Japan.


Cosmetics, Food, Beverages, Medicines, Stationery
*Cosmetics case, brush and some of stationery are classified as the general goods

Purchases of between 5,000 JPY and 500,000 JPY
(excluding tax)

Your consumables will be placed in an official sealed bag. Please bring the items to the Tax Refund Counter. Do not open until you depart. Purchased products must leave the country within 30 days after the date of purchase.

General goods/consumables over 5,000 yen (before tax) are eligible for duty-free tax exemption. Note that general goods/consumables under 5,000 yen (before tax), or general goods/consumables whose total sum is above 5,000 yen and below 500,000 yen are eligible. General goods/consumables that have been tax-exempted through a combined purchase sum may not be used domestically.

*Effective July 2018, the Revised Consumption Tax Exemption Program for Foreign Visitors allows spending on general goods to be combined with spending on consumable goods on the condition that general goods are also packaged in a designated sealed bag and other requirements apply.

Eligibility and Conditions for Tax Refund

Those eligible for tax refund procedure
Non-residents who have been in Japan less than 6 months. (It is inapplicable at the date of re-entry)
Application period
Only the day of purchase
Location for application
Tax refund counter
Necessary Items
Receipt of purchased goods, Passport of the person who made the purchase (copies are unaccepted, must have a verification seal for landing), Purchased products, Credit card(only if used)
Refer to the following procedures for detailed instructions on documentation.



After purchasing goods, the person who made the purchase visit the tax-refund counter within the same day.

*Substitutes are not accepted.
*If you have tailoring or order product which takes time, the tax will be refunded only the day you have received the product. Please ask the staff in shop for details.


  • Nihombashi2nd Floor, Main Building
  • Shinjuku11th Floor, Main Building
  • Yokohama JOINUS Basement 1st Floor Area:C-3
  • Osaka7th Floor
  • Kyoto7th Floor
  • Tamagawa3rd Floor, Main Building
  • Tachikawa 3rd Floor
  • Omiya6th Floor
  • Kashiwa7th Floor, Main Building
  • Takasaki 5th Floor
  • Sakai5th Floor
  • Senboku4th Floor
  • Gifu1st Floor
  • Okayama8th Floor
  • JU Yonago Takashimaya Store4th Floor, Main Building

At the Nihombashi, Tamagawa, Yokohama and Kashiwa Stores you can also claim a tax refund for purchases made at non-Takashimaya tenants in the adjacent Nihombashi Takashimaya Shopping Center, Tamagawa Takashimaya Shopping Center, Yokohama Joinus and Kashiwa Takashimaya Station Mall.
Note that some tenants are not covered under this program. Contact each store for more information.

Tax exemption procedure at Shinjuku Times Square


Necessary Items

Receipt of purchased goods

Passport of the person who made the purchase *1

Purchased products *2

Credit card *3
(only if used)

*1 Copies are unaccepted, must have a verification seal for landing.
*Crew members must have a crew member’s landing permit.

*2 Consumables will be packaged and sealed, please bring the items to the Tax Refund Counter.

*3 The name on the passport and credit card must match. Credit cards without the card-holder’s signature will not be accepted. The back of the card must be signed by the card-holder on the designated line. Credit cards may not be used by other individuals.
*When you use Takashimaya credit card to save up points(no matter you pay in cash or not), Please be careful that the card holder must be same with the name on your passport or you can’t receive the tax refund.


We will refund by cash (Japanese yen) only.

*In addition to cash, we now refund back on your credit card or mobile payment at Nihombashi, Shinjuku, Osaka, and Kyoto stores.

– Credit card *please note that it is limited to the cardholders only.

Applicable Cards:
VISA, Master, American Express, Diners Club, UnionPay (銀聯)
Your refund will be issued within around a week at the earliest.
A currency exchange fee will be applied to the amount of the refund.

– Mobile payment:Alipay, WeChat Pay
Your refund will be issued immediately upon completion of the tax exemption form.
A currency exchange fee (5%) will be applied to the amount of the refund.

*Please note that 1.55% from your Tax Free purchases will be deducted as a handling fee.


Please submit the document attached to your passport at the time of departure.

When you check your luggage, please inform your airline staff of your tax refund items at the check-in counter.